{"id":14151,"date":"2025-08-20T22:42:31","date_gmt":"2025-08-20T22:42:31","guid":{"rendered":"https:\/\/nmsconsulting.com\/?p=14151"},"modified":"2025-08-21T16:08:59","modified_gmt":"2025-08-21T16:08:59","slug":"what-does-a-cx-consultant-do-what-does-cx-stand-for","status":"publish","type":"post","link":"https:\/\/nmsconsulting.com\/what-does-a-cx-consultant-do-what-does-cx-stand-for\/","title":{"rendered":"What Does a CX Consultant Do? What Does CX Stand For?"},"content":{"rendered":"<!--themify_builder_content-->\n<div id=\"themify_builder_content-14151\" data-postid=\"14151\" class=\"themify_builder_content themify_builder_content-14151 themify_builder tf_clear\">\n                    <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_uw7i000 tb_first tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_1 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column col-full tb_qu34400 first\">\n                    <!-- module image -->\n<div  class=\"module module-image tb_3hcm443 image-center   tf_mw\" data-lazy=\"1\">\n        <div class=\"image-wrap tf_rel tf_mw\">\n            <img decoding=\"async\" src=\"https:\/\/nmsconsulting.com\/wp-content\/uploads\/2025\/08\/What-does-a-CX-consultant-do-1024x683-500x333.jpg\" width=\"500\" height=\"333\" class=\"wp-post-image wp-image-14154\" title=\"What does a CX consultant do? What does CX stand for?\" alt=\"What does a CX consultant do? What does CX stand for?\" srcset=\"https:\/\/nmsconsulting.com\/wp-content\/uploads\/2025\/08\/What-does-a-CX-consultant-do-1024x683-500x333.jpg 500w, https:\/\/nmsconsulting.com\/wp-content\/uploads\/2025\/08\/What-does-a-CX-consultant-do-300x200.jpg 300w, https:\/\/nmsconsulting.com\/wp-content\/uploads\/2025\/08\/What-does-a-CX-consultant-do-1024x683.jpg 1024w, https:\/\/nmsconsulting.com\/wp-content\/uploads\/2025\/08\/What-does-a-CX-consultant-do-768x512.jpg 768w, https:\/\/nmsconsulting.com\/wp-content\/uploads\/2025\/08\/What-does-a-CX-consultant-do-1536x1024.jpg 1536w, https:\/\/nmsconsulting.com\/wp-content\/uploads\/2025\/08\/What-does-a-CX-consultant-do-90x60.jpg 90w, https:\/\/nmsconsulting.com\/wp-content\/uploads\/2025\/08\/What-does-a-CX-consultant-do-1024x683-350x233.jpg 350w, https:\/\/nmsconsulting.com\/wp-content\/uploads\/2025\/08\/What-does-a-CX-consultant-do-1024x683-299x200.jpg 299w, https:\/\/nmsconsulting.com\/wp-content\/uploads\/2025\/08\/What-does-a-CX-consultant-do.jpg 1920w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>    \n        <\/div>\n    <!-- \/image-wrap -->\n    \n        <\/div>\n<!-- \/module image --><!-- module text -->\n<div  class=\"module module-text tb_tqhx023   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p><!-- Article schema --><br><script type=\"application\/ld+json\">\n{\n  \"@context\":\"https:\/\/schema.org\",\n  \"@type\":\"BlogPosting\",\n  \"headline\":\"What Is Auto Procurement Consulting?\",\n  \"description\":\"Clear definition of auto procurement consulting, what a procurement consultant does, what procurement means in the automotive industry, and how Tier 1-focused consulting drives savings, resilience, and quality. Includes APQP, PPAP, IATF 16949, OTIF and PPM metrics, plus current CPO survey stats and next steps.\",\n  \"datePublished\":\"2025-08-20\",\n  \"dateModified\":\"2025-08-20\",\n  \"author\":{\"@type\":\"Person\",\"name\":\"Aykut Cakir\"},\n  \"publisher\":{\"@type\":\"Corporation\",\"name\":\"NMS Consulting\",\"logo\":{\"@type\":\"ImageObject\",\"url\":\"https:\/\/nmsconsulting.com\/wp-content\/uploads\/2020\/05\/NMS-Logo.png\"}},\n  \"mainEntityOfPage\":{\"@type\":\"WebPage\",\"@id\":\"https:\/\/nmsconsulting.com\/insights\/what-is-auto-procurement-consulting\/\"}\n}\n<\/script><\/p>\n<p><!-- FAQ schema (PAA-style) --><br><script type=\"application\/ld+json\">\n{\n  \"@context\":\"https:\/\/schema.org\",\n  \"@type\":\"FAQPage\",\n  \"mainEntity\":[\n    {\n      \"@type\":\"Question\",\n      \"name\":\"What does a procurement consultant do?\",\n      \"acceptedAnswer\":{\n        \"@type\":\"Answer\",\n        \"text\":\"A procurement consultant designs sourcing strategies, runs competitive events, negotiates contracts, and improves supplier performance. In automotive, they add APQP and PPAP rigor, align to IATF 16949, and use OTIF and PPM to lift delivery and quality.\"\n      }\n    },\n    {\n      \"@type\":\"Question\",\n      \"name\":\"What is procurement in the automotive industry?\",\n      \"acceptedAnswer\":{\n        \"@type\":\"Answer\",\n        \"text\":\"Automotive procurement manages direct materials and services across a tiered supply base. OEMs buy from Tier 1 system suppliers, which buy from Tier 2 and Tier 3. Procurement balances cost, quality, and risk to hit launch dates and plant schedules.\"\n      }\n    }\n  ]\n}\n<\/script><\/p>\n<p><style>\n  :root{ --brand:#8f0020; --ink:#1a1a1a; --muted:#666; --bg:#ffffff; --bg-soft:#faf7f8; }<br \/>\n  .nms-exec{background:var(--bg);color:var(--ink);font-family:system-ui,-apple-system,Segoe UI,Roboto,Arial,sans-serif;line-height:1.6;}<br \/>\n  .nms-exec .container{max-width:960px;margin:0 auto;padding:22px;}<br \/>\n  .hero-band{border-left:6px solid var(--brand);padding:10px 14px;background:#fff;}<br \/>\n  .hero-band .eyebrow{display:inline-block;font-size:.85rem;letter-spacing:.02em;color:var(--brand);font-weight:700;text-transform:uppercase;}<br \/>\n  .byline,.dates{font-size:.95rem;color:#444;margin:.2rem 0;}<br \/>\n  .answer-box,.box,.note{border:2px solid var(--brand);border-radius:12px;background:#fff;padding:14px 16px;margin:18px 0;}<br \/>\n  .takeaways{border:2px solid var(--brand);border-radius:12px;background:#fff;padding:14px 16px;margin:18px 0;}<br \/>\n  .stat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:12px;margin:14px 0;}<br \/>\n  .stat{border:2px solid var(--brand);border-radius:12px;padding:12px;background:#fff}<br \/>\n  .stat .value{font-size:1.35rem;font-weight:800;letter-spacing:-.02em}<br \/>\n  .stat .label{font-size:.92rem;color:var(--muted)}<br \/>\n  .pro-table{width:100%;border-collapse:collapse;margin:.6em 0 1.2em;table-layout:fixed}<br \/>\n  .pro-table th,.pro-table td{border:1px solid #ddd;padding:10px 12px;text-align:left;vertical-align:top}<br \/>\n  .pro-table caption{caption-side:top;font-weight:700;margin-bottom:.4em}<br \/>\n  .pro-table col.col-find{width:46%}.pro-table col.col-fig{width:24%}.pro-table col.col-src{width:30%}<br \/>\n  .sources li{word-break:break-word}<br \/>\n  ul{margin:0 0 1em 1.2em}<br \/>\n  h2{font-size:1.35rem;margin:1.2em 0 .55em}<br \/>\n  h3{font-size:1.1rem;margin:1em 0 .45em}<br \/>\n  \/* CTA buttons hardened against theme overrides *\/<br \/>\n  a.cta, a.cta:link, a.cta:visited, .wp-block-button__link.cta, .wp-element-button.cta{<br \/>\n    background-color:var(--brand) !important; border:2px solid var(--brand) !important; color:#fff !important;<br \/>\n    display:inline-block !important; padding:12px 18px !important; text-decoration:none !important; border-radius:10px !important; font-weight:600 !important; line-height:1.2 !important;<br \/>\n  }<br \/>\n  a.cta:hover, .wp-block-button__link.cta:hover, .wp-element-button.cta:hover{opacity:.95 !important;}<br \/>\n  @media (max-width:640px){ .pro-table col.col-find{width:56%}.pro-table col.col-fig{width:20%}.pro-table col.col-src{width:24%} }<br \/>\n<\/style><\/p>\n<div class=\"nms-exec\">\n<div class=\"container\"><!-- No H1 here; your theme prints the page title -->\n<p>\u00a0<\/p>\n<div class=\"hero-band\"><span class=\"eyebrow\">Procurement, supply chain, and quality<\/span>\n<p>\u00a0<\/p>\n<p class=\"byline\">Author: Aykut Cakir<\/p>\n<p class=\"dates\">Published: <time datetime=\"2025-08-20\">2025-08-20<\/time> \u2022 Updated: <time datetime=\"2025-08-20\">2025-08-20<\/time><\/p>\n<\/div>\n<p><!-- Quick answer (40\u201360 words) --><\/p>\n<section class=\"answer-box\" aria-label=\"Quick answer\"><strong>Quick answer:<\/strong><br>Auto procurement consulting improves how OEMs and Tier 1 suppliers source parts and services. Advisors define category strategies, run sourcing, negotiate, and raise supplier performance with APQP and PPAP controls, IATF 16949 alignment, and OTIF and PPM targets. The result is lower total cost, fewer surprises, and faster, safer launches.<\/section>\n<p>Need a fast assessment of direct materials and tooling buys?<br><a class=\"cta wp-element-button\" href=\"https:\/\/nmsconsulting.com\/contact\/\">Request a procurement health check<\/a><\/p>\n<h2 id=\"definition\">What is auto procurement consulting?<\/h2>\n<p>It is the application of strategic sourcing, supplier development, quality core tools, and risk controls to automotive categories. Advisors answer two questions: <em>what does a procurement consultant do<\/em> and <em>what is procurement in the automotive industry<\/em>. In short, they deliver savings, resilience, and launch assurance across a tiered supply base.\u00a0<\/p>\n<h2 id=\"why-now\">Why it matters now<\/h2>\n<p>Deloitte\u2019s 2025 CPO survey shows leaders are increasing digital and AI investment, with top performers allocating up to 24% of budgets to tech and reporting about 3.2x returns on generative AI. Procurement is also doubling down on risk visibility and multi-sourcing.<\/p>\n<p><!-- Headline stats --><\/p>\n<div class=\"stat-grid\" aria-label=\"Headline stats\">\n<div class=\"stat\">\n<div class=\"value\">24%<\/div>\n<div class=\"label\">Share of budget Digital Masters allocate to procurement tech (2025 Deloitte CPO)<\/div>\n<\/div>\n<div class=\"stat\">\n<div class=\"value\">3.2x<\/div>\n<div class=\"label\">Average ROI reported on generative AI among leaders (2025 Deloitte CPO)<\/div>\n<\/div>\n<div class=\"stat\">\n<div class=\"value\">OTIF<\/div>\n<div class=\"label\">On-time, in-full delivery is a core KPI for supplier performance<\/div>\n<\/div>\n<\/div>\n<h2 id=\"how-it-works\">What do automotive consultants do for Tier 1 buyers and suppliers?<\/h2>\n<ul>\n<li><strong>Category strategy and should-cost.<\/strong> Build clean sheets and value models for castings, stampings, electronics, software, and logistics lanes.\u00a0<\/li>\n<li><strong>Sourcing and negotiation.<\/strong> Competitive events, dual-sourcing plans, and long-term agreements tied to indexation and service levels.<\/li>\n<li><strong>Launch excellence with APQP and PPAP.<\/strong> Gate reviews, control plans, and production part approval packages to de-risk SOP.<\/li>\n<li><strong>Supplier development under IATF 16949.<\/strong> Corrective action, layered audits, and customer-specific requirements.\u00a0<\/li>\n<li><strong>Performance management.<\/strong> OTIF for delivery reliability and PPM for quality, with recovery and improvement plans.\u00a0<\/li>\n<\/ul>\n<p><!-- Evidence table --><\/p>\n<section id=\"key-numbers\" class=\"note\" aria-label=\"Key numbers\">\n<table class=\"pro-table\"><caption><strong>Key numbers and standards<\/strong><\/caption><colgroup> <col class=\"col-find\"> <col class=\"col-fig\"> <col class=\"col-src\"><\/colgroup>\n<thead>\n<tr>\n<th scope=\"col\">Finding<\/th>\n<th scope=\"col\">Figure or term<\/th>\n<th scope=\"col\">Source<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Digital leaders\u2019 investment in procurement technology<\/td>\n<td>Up to 24% of budget; ~3.2x ROI on generative AI<\/td>\n<td>Deloitte 2025 Global CPO Survey (press summary)<\/td>\n<\/tr>\n<tr>\n<td>Automotive quality core tools used by Tier 1 suppliers<\/td>\n<td>APQP, PPAP, FMEA, MSA, SPC<\/td>\n<td>AIAG overview<\/td>\n<\/tr>\n<tr>\n<td>Quality system baseline for automotive suppliers<\/td>\n<td>IATF 16949 (built on ISO 9001)<\/td>\n<td>IATF; AIAG<\/td>\n<\/tr>\n<tr>\n<td>Delivery reliability metric<\/td>\n<td>OTIF: on-time, in-full<\/td>\n<td>Celonis guide; MRPeasy explainer<\/td>\n<\/tr>\n<tr>\n<td>Defect quality metric<\/td>\n<td>PPM: parts per million defectives<\/td>\n<td>Six Sigma references<\/td>\n<\/tr>\n<tr>\n<td>Supply base structure<\/td>\n<td>OEMs buy from Tier 1; Tier 1 from Tier 2 and 3<\/td>\n<td>Time:matters glossary; Wikipedia Tier 1; McKinsey automotive sourcing note<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p style=\"margin: .6em 0 0; font-size: .9rem;\">Use these as anchors for governance and dashboards in any <em>auto Tier 1 procurement consulting<\/em> program.<\/p>\n<\/section>\n<h2 id=\"tiers\">What is procurement in the automotive industry?<\/h2>\n<p>Procurement plans and secures direct materials, tooling, and services across a tiered network. OEMs source systems from Tier 1 suppliers that in turn manage Tier 2 and Tier 3 manufacturers. Tier 1s must meet just-in-time schedules while passing PPAP and customer-specific requirements.\u00a0<\/p>\n<h2 id=\"playbook\">A simple Tier 1 playbook<\/h2>\n<ol>\n<li><strong>Baseline.<\/strong> Map categories, contracts, and risk. Stand up OTIF and PPM reporting with supplier scorecards.\u00a0<\/li>\n<li><strong>Stabilize launches.<\/strong> Enforce APQP gates and PPAP readiness with cross-functional signoff.\u00a0<\/li>\n<li><strong>Capture value.<\/strong> Run strategic sourcing and should-cost, then lock in terms tied to demand and commodity indexes.\u00a0<\/li>\n<li><strong>Build resilience.<\/strong> Qualify alternates and increase supply visibility, echoing CPOs\u2019 top risk levers.\u00a0<\/li>\n<\/ol>\n<div class=\"box\" aria-label=\"CTA box\"><strong>Want 60\u201390 day results?<\/strong> We can run a focused sprint on electronics, castings, or logistics lanes, then scale across plants and programs.<br><a class=\"cta wp-element-button\" href=\"https:\/\/nmsconsulting.com\/contact\/\">Speak with an automotive procurement consultant<\/a><\/div>\n<h2 id=\"related\">Related NMS content<\/h2>\n<p>See <a href=\"https:\/\/nmsconsulting.com\/digital-and-technology\/\">digital and technology<\/a> for tooling and data pipelines, <a href=\"https:\/\/nmsconsulting.com\/business-transformation\/\">business transformation<\/a> for operating model and PMO alignment, and <a href=\"https:\/\/nmsconsulting.com\/post-merger-integration\/\">post merger integration<\/a> for supplier consolidation during deals.<\/p>\n<h2 id=\"sources\">Sources<\/h2>\n<ul class=\"sources\">\n<li>Deloitte. 2025 Global Chief Procurement Officer Survey (press summary). https:\/\/www.deloitte.com\/us\/en\/about\/press-room\/2025-chief-procurement-officer-survey.html<\/li>\n<li>AIAG. Automotive Quality Core Tools overview. https:\/\/www.aiag.org\/expertise-areas\/quality\/quality-core-tools\u00a0<\/li>\n<li>AIAG. APQP overview. https:\/\/www.aiag.org\/training-and-resources\/training-catalog\/details\/APTP\u00a0<\/li>\n<li>Wikipedia. Advanced Product Quality Planning (background). https:\/\/en.wikipedia.org\/wiki\/Advanced_product_quality_planning\u00a0<\/li>\n<li>Wikipedia. Production Part Approval Process (background). https:\/\/en.wikipedia.org\/wiki\/Production_part_approval_process\u00a0<\/li>\n<li>IATF Global Oversight. About IATF 16949. https:\/\/www.iatfglobaloversight.org\/iatf-169492016\/about\/\u00a0<\/li>\n<li>AIAG. IATF 16949:2016 overview. https:\/\/www.aiag.org\/expertise-areas\/quality\/iatf-16949-2016<\/li>\n<li>Celonis. What is OTIF. https:\/\/www.celonis.com\/blog\/otif-explained-the-what-why-and-how-of-optimizing-for-on-time-in-full-delivery\/\u00a0<\/li>\n<li>MRPeasy. OTIF guide. https:\/\/www.mrpeasy.com\/blog\/on-time-in-full-otif\/<\/li>\n<li>Six Sigma Daily. PPM basics. https:\/\/www.sixsigmadaily.com\/dpu-dpmo-ppm-and-rty\/\u00a0<\/li>\n<li>Time:matters. Tier 1 supplier definition. https:\/\/www.time-matters.com\/emergency-logistics-glossary\/tier-1-supplier\/\u00a0<\/li>\n<li>McKinsey. Where procurement is going next. https:\/\/www.mckinsey.com\/capabilities\/operations\/our-insights\/where-procurement-is-going-next<\/li>\n<li>McKinsey. Automotive product development and supplier collaboration note. https:\/\/www.mckinsey.com\/capabilities\/operations\/our-insights\/automotive-product-development-accelerating-to-new-horizons\u00a0<\/li>\n<li>McKinsey. Software should-costing for automotive (PDF). https:\/\/www.mckinsey.de\/~\/media\/McKinsey\/Industries\/Advanced%20Electronics\/Our%20Insights\/Software%20should%20costing%20A%20new%20procurement%20tool%20for%20automotive%20companies\/Software-should-costing-A-new-procurement-tool-for-automotive-companies.pdf\u00a0<br><br><\/li>\n<\/ul>\n<footer><a class=\"cta wp-element-button\" href=\"https:\/\/nmsconsulting.com\/contact\/\">Start an auto procurement sprint<\/a><\/footer><\/div>\n<\/div>    <\/div>\n<\/div>\n<!-- \/module text --><!-- module text -->\n<div  class=\"module module-text tb_09wi043   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p><u><br><br><br>About the Author<\/u><\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_tv2p000 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column tb_vztb666 first\">\n                            <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column tb_4kca004 last\">\n                            <\/div>\n                        <\/div>\n        <\/div>\n                        <div  data-lazy=\"1\" class=\"module_row themify_builder_row tb_yjoh400 tf_w\">\n                        <div class=\"row_inner col_align_top tb_col_count_2 tf_box tf_rel\">\n                        <div  data-lazy=\"1\" class=\"module_column tb-column tb_nhmt340 first\">\n                    <!-- module image -->\n<div  class=\"module module-image tb_rbu5400 image-top   tf_mw\" data-lazy=\"1\">\n        <div class=\"image-wrap tf_rel tf_mw\">\n            <a href=\"https:\/\/nmsconsulting.com\/team\/aykut-cakir\/\">\n                   <img decoding=\"async\" src=\"https:\/\/nmsconsulting.com\/wp-content\/uploads\/2021\/08\/aykut-new2-100x100.jpg\" width=\"100\" height=\"100\" class=\"wp-post-image wp-image-8025\" title=\"Aykut Cakir\" alt=\"Aykut Cakir\" srcset=\"https:\/\/nmsconsulting.com\/wp-content\/uploads\/2021\/08\/aykut-new2-100x100.jpg 100w, https:\/\/nmsconsulting.com\/wp-content\/uploads\/2021\/08\/aykut-new2-300x300.jpg 300w, https:\/\/nmsconsulting.com\/wp-content\/uploads\/2021\/08\/aykut-new2-250x250.jpg 250w, https:\/\/nmsconsulting.com\/wp-content\/uploads\/2021\/08\/aykut-new2-200x200.jpg 200w\" sizes=\"(max-width: 100px) 100vw, 100px\" \/>        <\/a>\n    \n        <\/div>\n    <!-- \/image-wrap -->\n    \n        <div class=\"image-content\">\n                    <h2 class=\"image-title\">\n                                    <a href=\"https:\/\/nmsconsulting.com\/team\/aykut-cakir\/\">\n                        Aykut Cakir                    <\/a>\n                            <\/h2>\n                    <\/div>\n    <!-- \/image-content -->\n        <\/div>\n<!-- \/module image -->        <\/div>\n                    <div  data-lazy=\"1\" class=\"module_column tb-column tb_twgr304 last\">\n                    <!-- module text -->\n<div  class=\"module module-text tb_zn3g730   \" data-lazy=\"1\">\n        <div  class=\"tb_text_wrap\">\n        <p><a href=\"https:\/\/nmsconsulting.com\/team\/aykut-cakir\">Aykut Cakir<\/a>, Senior Partner and Chief Executive Officer, has a demonstrated history in negotiations, business planning, business development. He has served as a Finance Director for gases &amp; energy, pharmaceuticals, retail, FMCG, and automotive industries. He has collaborated closely with client leadership to co-create a customized operating model tailored to the unique needs of each project segment in the region. Aykut conducted workshops focused on developing effective communication strategies to ensure team alignment with new operating models and organizational changes.\u00a0<\/p>    <\/div>\n<\/div>\n<!-- \/module text -->        <\/div>\n                        <\/div>\n        <\/div>\n        <\/div>\n<!--\/themify_builder_content-->\r\n\r\n\r\n\r\n<p>&nbsp;<\/p>\r\n\r\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>What does CX stand for? What does a CX company do? A simple guide to CX consulting, CX consultant roles, and services that boost retention and NPS.<\/p>\n","protected":false},"author":4,"featured_media":14154,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[68,22,69,1],"tags":[],"class_list":["post-14151","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-corp-ad","category-insights","category-mgmt-con","category-nms","has-post-title","has-post-date","has-post-category","has-post-tag","has-post-comment","has-post-author",""],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.9 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>What Does a CX Consultant Do? What Does CX Stand For?<\/title>\n<meta name=\"description\" content=\"What does CX stand for? What does a CX company do? 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